Our customer care policy includes a 100% satisfaction guarantee. If you or your pet are not satisfied with our products, we will work with you to make it right. If you have any questions or concerns about our products, shipping, or returns, please reach out to us via phone at 07803 316887 or email at flexibullz@gmail.com. Our team is available to answer any questions or concerns you may have, and we are committed to responding to all inquiries within 24 hours.